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Customer Empathy Map

Customer Empathy Map

This empathy map template is a visual tool used to identify and elaborate information about user personas. In other words, fill out this template to get an in-depth view of your users/customers or a particular type of your users/customers.


Keywords: empathy map, empathy maps, empathy diagram, business diagram, customer, customers, user, users, user personas, potential clients, business mind map.

Customer Empathy Map

Empathy map (circle) template

This is the upgraded version of the standard Empathy Map template. Besides the circular design, it also has a fifth element to help you create a complete analysis of the user personas.

Fill out all circle areas, and at the end, you'll get an in-depth overview of the user personas. Afterward, you can upgrade your business and marketing strategy using information from this analysis.

OVERALL GOAL

What is the end result a user wants to achieve?

PAIN POINTS

What gets in the way of the user for a positive overall experience?

INFLUENCES

This includes both external and internal influences.

FEELINGS

What actually matters to a user? How do they feel in the current situation?

TASKS

Add text

What are the actual tasks or actions a user is trying to complete?
What are they trying to resolve?

User Persona

Why use a Mindomo mind map template?

Mind maps help you brainstorm, establish relationships between concepts, organize and generate ideas.

However, mind map templates offer an easier way to get started, as they are frameworks that contain information about a specific subject with guiding instructions. In essence, mind map templates ensure the structure that combines all the elements of a specific subject and serves as a starting point for your personal mind map. They are a resource for providing a practical solution to create a mind map on a particular topic, either for business or education.

Mindomo brings you smart mind map templates that allow you to function and think effortlessly.

A template has various functionalities:

Descriptive topics

Topics with background text

Default branch

Removing the template data

You can choose from a variety of mind map templates from Mindomo's business or educational accounts, or you can create your own mind map templates from scratch. Any mind map can be transformed into a mind map template map by adding further guiding notes to one of its topics.