Industry Mind Map for Multimedia by Priscilla Flores

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Bibliography

Customer Service Principles

7 customer service principles that can change your business | Desk.com. (n.d.). Retrieved September 8, 2015, from https://www.desk.com/success-center/customer-service-principles

Chand, S. (2014, February 15). Training of Employees: 6 Methods used for Training Employees – Explained! Retrieved September 8, 2015, from http://www.yourarticlelibrary.com/employee-management/training-of-employees-6-methods-used-for-training-employees-explained/25967/

Kurt, D. (2014, December 9). 8 Federal Laws That Protect Employees. Retrieved September 8, 2015, from http://www.investopedia.com/articles/personal-finance/120914/8-federal-laws-protect-employees.asp

Public Employee Paycheck Protection Act - ALEC - American Legislative Exchange Council. (2012, July 3). Retrieved September 8, 2015, from http://www.alec.org/model-legislation/public-employee-paycheck-protection-act/

Cost

Arline, K. (2015, June 19). Direct Costs vs. Indirect Costs: Understanding Each. Retrieved September 8, 2015, from http://www.businessnewsdaily.com/5498-direct-costs-indirect-costs.html

Taxation71. (2015). Retrieved September 8, 2015, from http://tax71.blogspot.mx/2009/06/aspects-of-taxation-basic-principles-of.html

Snider, M. (2015, August 11). Obama 'empowering' for diversity in tech. Retrieved September 8, 2015, from http://web.b.ebscohost.com/src/detail?vid=18&sid=408f604b-fbba-44c6-941d-b37e7563a627@sessionmgr115&hid=105&bdata=JnNpdGU9c3JjLWxpdmU=#AN=J0E067170230415&db=mih

Different Types of Industry | gcse-revision, geography, industry, different-types-industry | Revision World. (2015). Retrieved September 8, 2015, from http://revisionworld.com/gcse-revision/geography/industry/different-types-industry

Industry Related Careers

L. Chao, E. (2006). Contents. In Occupational Outlook Handbook (Vol. 2006-2007). Indianapolis, Indiana: JIST Publishing.

SubtopCareers in Manufacturing. (2015). Retrieved September 8, 2015, from https://www.iseek.org/industry/manufacturing/careers/careers.htmlic

Hiring methods

Conlan, C. (n.d.). 5 Critical Elements of Any Résumé | Monster.com. Retrieved September 8, 2015, from http://career-advice.monster.com/resumes-cover-letters/resume-writing-tips/5-critical-elements-of-resume/article.aspx

W. Eischen, C., & A. Eischen, L. (2000). Chapter 7, Best Supporting Role: Cover Letters. In Résumes, Cover Letters & Interviews (p. 53). Mason, Ohio: Dave Shaut.

Industry-Related Careers

Primary Industries Careers

Fishers and fishing vessel operations

Sea/food

Forest, Conservation, and Logging Workers

Land/wooden materials

Agricultural Workers

Land/food

Engineering and Technology

Quarternary Industries

Production

Services Industry

Economics

Producers and Consumers

People have to make and buy goods, and whilst they do so, they have to pay taxes

Advertising

Producers advertise their products to get them to sell, and then they pay taxes

Taxes

the money wasted on taxes goes to

hospitals

public schools

government

13% of any payment in a store

Customer Service Principles

Don't leave customers waiting

Customers are known to be impatient

Know your product

Be sure to know what you are selling from head to toe

Empathy

Put your customer's shoes on

Admit it when you don’t know something

Don't insist the customer doesn't know what they're talking about

Be a real person

Don't be too fake in business

Listen to customers

Share their ideas and support them

Support customers as a team

Your customer needs your product, and you need your customer's money, work together to get to an agreement

Hiring Methods

Interviewing

Company Knowledge

Focus

Appearance

Cover letters

Used to request interviews

Personalize the process of application

Support for résumes

Résumes

Extra Achievements

Educational Highlights

Related Experience

Verification of previous experience

Summary

Types of Industries

Quaternary Industries

Services (Tertiary) Industry

Manufacturing (Secondary) Industry

Manufacture of raw materials

Assembly lines

Primary Industries

Extracting Natural Materials

Sea-Benefiting Industries

Fish

Land-benefiting Industries

Timber

Iron Ore

Oil

Business

Marketint own products

Internationally

Nation-wide

Entrepreneurship

Allies in business

Independent of each other

Mutual Benefits

Contracts with companies

Empowering

Technology

Diversity

Different Countries joining

Training Methods

The Conference Method

It is a conference with trainees and organisators

Class Room

Someone takes new employee to a room where s/he'll learn about his/her job

Off-The-Job-Training

Employee has noting to do with the work, as s/he'll be trained and will learn out of the office what is expected of him/her

On The Job Training

Someone supervises and explains procedures to the new emploiyee while they work

Costs

Cost object

Project

Department

Product

Overhead Costs

Costs that compannies can't connect to cost objects, because they are used by multiple activities

Direct Costs

Charges that a company can connect to a cost object

Organizations

Employer Shared Responsibility Payment

Requires that companies offer their employees with a minimal level of health insurance

The Occupational Safety and Health Act

Forbids any practice that can pose risk to employees

The Fair Labor Standars Act

Minimum wage allowed of $7.25 per hour

The Paycheck Protection Act

Employers won't be able to reduce the amount payed to an employee unless requested or allowed