类别 全部 - pain - influences - experience - feelings

作者:Mindomo Team 11 月以前

290166

Example of an empathy map - Allison

Users strive to complete specific tasks efficiently, aiming for a satisfactory end result. Their motivations are influenced by both internal factors, like personal goals and emotions, and external factors, such as environmental conditions or technological tools.

Example of an empathy map - Allison

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison