Central topic

Mer av detta

Service Desk

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2013 - 2014 major activities

personal expectations

activity needs to be done

training wish to receive

PULSE

Action plan summary

By category, target actions

Most recent FBs

Categorized

Supply management

Next step

Current status

PLT

performance rate

competence mapping

Expectation for individuals

Individual development plan

JD

Supply Management

Pricing Engineer

Tendering specialist

Assessment by Group

GB & Lean

next year ideas

# of On going

# of Finished

KTOC

C - KTOC

General KTOC C progress

FENIX C CHN Process

tender

TP maintainence

Super user

name or role defined?

Competence

Roles and responsibilities

VO

FL visit

Inspection

Learning

Total Visits

Tech. support

Service Atitute

Supporting summury

Quality of Answer

Response time

TP

WI

New operating model

task list review

tender reversion

FPY

Traning

General competence requirement

communication skill

quantity of VO, tender. Find the obvious

In-department trainer

Train the trainer program

Senior engineers competence improvement

Competence identification

Specialize

optional

must have

Qualification & rewards

Certification program

Team Leader training program

Impacts

Training hours

order

Fast track process

VO quotation lead time base line

standard working time

processes

updated

new