What is a Health Advocate

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Goals of Health Advocate

Safer Healthcare System

better PROCEDURES to avoid errors

TECHNOLOGICAL INNOVATIONS for accurate and on demand medical records

POLICIES to address errors, near misses, technology failures

Better PATIENT involvement

Design of Healthcare Services

Delivery of Healthcare Services

Patient-Centered Care

Transition and continuity

support continue optimal health after health encounter

physical comfort

from pain

Education tailored to patient needs

education

communication

information

Coordination and integration

institutions

providers

Respect

expressed needs

preferences

patient values

Emotional support

with worry

with fear

Involvement of family and friends

decision making

caregiving

What does a Health Advocate do?

Provide

Quality Ancillary Services

Quality Facilities

Quality Doctors and Hospitals

Center of Excellence

Research on condition/diagnosis

Communication tools

Educate

employer resources

community resources

plan benefits

test, treatment, drugs review

preventative health

disease process

procedure/surgery

Insurance terms

Collaborate

Levels of Care for Patient

Out of Network Providers

Family or loved Ones

Doctor or Specialist

Coordinate

with Family or Loved Ones

Safe Discharge from facility

Second Opinions

Ancillary Providers

Hospital or Facility

Doctors or Specialist Visits

Assist

Claims

Appeals

Denials

Referrals

Prescription plan

Insurance Issues

Identify

Special benefits/programs

Healthcare Resources

Healthcare Quality Issues

Co-Manage

Complex Catastrophic Issues

Chronic Conditions

Co-Morbid Issues

Acute health care issues

What is a Health Advocate

Non-Clinical Advocate

Health Advocates can be non medical professionals who may have had a personal lengthy experience with a health condition or may have helped a love one suffering froma certain health condition.

Clinical Consultant

Social Worker

Nurse Practitioners

Physician Assistant

Doctor

Nurse