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Categorieën: Alle - standards - equipment - training - philosophy

door Emilio VARGAS 4 jaren geleden

186

Quality Product + Quality Service = Happy Guest + Happy Owner

Ensuring a successful hotel operation hinges upon the interplay of quality products and services, which together result in satisfied guests and owners. The necessary components include ensuring all equipment, tools, supplies, and parts are complete and in good condition.

The Ritz Carlton Customer experience management

door Alessandro carozzi

HS Professional

door Jason Nairn

Iowa

door Johan Nicolas Romero

Health & Safety

door Alan Crooks

Quality Product + Quality Service = Happy Guest + Happy Owner

Do we need to Train OR...?

6. Provide good equipment, parts

5. Ameliorate SOPs and Audits

4. Enhance Management Leadership

3. Enrich Philosophy and Policies

2. Upgrade HR selection

1. Improve Task & Standards

Hotel Philosophy defined?

3. Hotel Concept? DeLuxe, Economy_ yes _no

2. Hotel Vision, exists & available? yes no

1. Hotel Mission, exists & available? yes no

Market Segments correct?

4. Convention? yes no

3. Government ? yes no

2. Leisure? yes no

1. Corporate? yes no

Equipment, Parts & Supplies,

3. All above in good condition ? yes no

2. Supplies and Parts available? yes no

1. Equipment, tools complete? yes no

Quality Audits on time?

3. On Line Comments? yes no

2. Back of The house? yes no

1. Front of The house? yes no

Hotel Standards Implemented?

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

Quality Product + Quality Service = Happy Guest + Happy Owner

Ensuring a successful hotel operation hinges upon the interplay of quality products and services, which together result in satisfied guests and owners. The necessary components include ensuring all equipment, tools, supplies, and parts are complete and in good condition.

The Ritz Carlton Customer experience management

HS Professional

Iowa

Health & Safety

Quality Product + Quality Service = Happy Guest + Happy Owner

Do we need to Train OR...?

6. Provide good equipment, parts

5. Ameliorate SOPs and Audits

4. Enhance Management Leadership

3. Enrich Philosophy and Policies

2. Upgrade HR selection

1. Improve Task & Standards

Hotel Philosophy defined?

3. Hotel Concept? DeLuxe, Economy_ yes _no

2. Hotel Vision, exists & available? __ yes __no

1. Hotel Mission, exists & available? __ yes __no

Market Segments correct?

4. Convention? __yes __no

3. Government ? __yes __no

2. Leisure? __yes __ no

1. Corporate? __yes __no

Equipment, Parts & Supplies,

3. All above in good condition ? __yes __no

2. Supplies and Parts available? __yes __no

1. Equipment, tools complete? __yes __no

Quality Audits on time?

3. On Line Comments? __yes __no

2. Back of The house? __yes __no

1. Front of The house? __yes __no

Hotel Standards Implemented?

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

8. Maintenance&Repair? __ yes __no

7. Human Resources&Development? __ yes __no

6. Front Desk&Reservations?__ yes __no

5. Marketing&Sales? __ yes __no

4. Finance&Accounting? __ yes __no

3. Enterntainment&Animation?_yes__no

2. Food&Beverage, __ yes __no

1. Rooms&Laundry, Public Areas?_yes _no

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2. Hotel Vision, exists & available? yes no

1. Hotel Mission, exists & available? yes no

4. Convention? yes no

3. Government ? yes no

2. Leisure? yes no

1. Corporate? yes no

3. All above in good condition ? yes no

2. Supplies and Parts available? yes no

1. Equipment, tools complete? yes no

3. On Line Comments? yes no

2. Back of The house? yes no

1. Front of The house? yes no

8. Maintenance&Repair? yes no

7. Human Resources&Development? yes no

6. Front Desk&Reservations? yes no

5. Marketing&Sales? yes no

4. Finance&Accounting? yes no

2. Food&Beverage, yes no