What is ICT?
(SHIPPED)
People
Supporting Users
Other Users
Knowledge base on web
Bulletin board
Talking to friends or other uses
Chat helpline
Users that have nothing to do with either company but instead are users of the software and provide help through online forums
Third Party
Knowledge base on web
User manuals
Email support
DVD tutorials
A company that didn't make the software itself but provides additional support
Software House
User manuals
Email Support
Chat helpline
Help files with the package
Knowledge base on website
DVD tutorials
The company that made the piece of software
ICT Professionals
Website Designer
Software Developer
Systems Analyst
Developer/Programmer
Network Manager
ICT Technician
Users
Kitchen Designer
ICT teacher
Supermarket Checkout Operator
Help Desk Advisor
Wages Clerk
Secretary
Characteristics
Environnent
For example, taking the speakers out of a classroom filled with computers, because if every computer had speakers attached to them then nobody would be able to hear what is going on
The environment of which an ICT system is placed would be of value as certain things would have to be changed because of its surroundings
Age
Old age could relate to physical characteristics as a loss of hearing and vision would affect the way in which as person would use a piece of IT software
Physical Characteristics
Disabilities
Loss of Hearing
Visually
Impaired
Arthritis
Experience
If someone is new to ICT then they will need to have assistance throughout in order for them to pick up how to do certain things
Previous experience with a piece if software or hardware
FOGWEPT
Teamwork
Patient/Problem Solving
Excellent
Written
Good
Oral
Communication
Flexible
Social Networking
Twitter
MySpace
Facebook
Procedures
A procedure would be the IT system processing certain data to get a piece of useful information from it
Databases
Calculations
Data
Direct
Information that is given to you by a company you've associated with
E.g. Signing up to Facebook for infromation regarding status updates etc
Raw facts and figures
10.9fhcnssb:of04
Coding
Simplify things down
E.g. M Or F for male and
female
Encoding
Turning data inyo binary (1's and 0's) so that a computer can understand it
Indirect
Information that is given to a 3rd party
company
E.g. Spam from a company that you had nothing to do with
Information
CATFUR
Relevant
Up to date
From a reliable
source
Timely
Accurate
Complete
Presentations
Spreadsheets
Letters
Hardware
Storage
Storage devices are things that are normally plugged directly into an ICT system for the storage of certain information, unless a storage device has already been internally put there beforehand.
Output
Output devices are an excess of what comes out of a certain system
For example, a monitor displaying information, speakers or heaphones.
Input
An input device is something that is put into an ICT system for a required effect.
Such as computer mouses, webcams, keyboards etc.
Software
GUI
WIMP
Pointers
Menus
Icons
Windows
Applications
