Interpersonal Communications Midterm 2 Review

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Interpersonal Communications Midterm 2 Review

Chapter 6: Power of Words

Power to Influence (TAP)

Perceptions

Actions

Thoughts

Triangle of Meaning

Symbol

ie. picture of a cat

ie. word "CAT"

Thought

ie. cat

words have 2 meanings

Connotative

ie. personal meaning "school" - i love school

Denotative

ie. literal meaning "school" - somewhere you go to learn

Consequence of bad verbal comm?

Misunderstanding

How to avoid

be aware in changes in meaning

be sensitive to peoples differences

specific and avoid over-generalizations

be clear/precise in the words we choose

aware of missed message

hurt feelings

person creates distance (end of the relationship

Chapter 5: Listening & Responding

Types

Disconfirming

incongruous

Incoherent

Impersonal

Impervious

interrupting

Irrelevant

Confirming

Compliment

Clarifying

Express positive feelings

Supporting

Agreeing with a judgement

Direct Aknowledgement

responding skills

paraphrase

Words

Good response

descriptive not evaluative

avoid unnecessary details

Provides useful information

Well timed

Listening

Barriers

listening for a goal/to get at something

Listener apprehension

external noise

Brain faster than how fast someone can talk

Criticizing the speaker

Unchecked emotions

Information overload

Self-absorbed

Skills

summarizing

reflecting (quick mental note)

ask questions

Critical listening

focus

Stop, look, listen

Empathy

Styles

Task-oriented

Critical

Analytical

Relational

Responding

Remembering

Understanding

Attending

Selecting

Hearing

Chapter 8: Conflict (Interpersonal conflict)

Strategies

Collaboration

win - win

Accommodation

lose win

Compromise

win/ose - lose/win

Competition

win-lose

Avoidance

Lose - lose

Managing (4)

Problem

Goals

Information

Emotions

3 types

Ego

Simple

Pseudo

Triggers

Tension

Stress & lack of sleep & hungry

Perceived lack of fairness

"The big 6"

distance

intimacy

distrust

personal flaws

Social Issues (ie religion politics)

Power

Coercive

Reward

Expert

Referent

Legitimate

different perspectives

Feeling entitled

Criticism

Process

Aftermath

End

Middle

Beginning

Source

Elements

Incompatible goals, scarce resources, and interference

achieve a goal

two people - what you do affects the other person

an expressed struggle

Chapter 7: Non-verbal

CODES

vocal cues

silence speaks volumes

intonation

rate of speech

territory

towel on chair

appearance

sends a message (do I care)

personal space

public

social

personal

intimate

touch

depends on culture

to express intimacy

appropriate

high five, kiss on the lips

permission/how close to the coworker

facial expressions (Paul Ekman)

Disgust

Sadness

Fear

Anger

Surprise

Happiness

Eye contact

expressive

cry

regulatory cues

interest

monitor

response

cognitive

first thoughts

Body movement & posture (kensics)

Adaptor

fanning yourself

Regulators

raise hand

Affect Display

shrugged shoulders

Illustrators

slams fist on desk

emblems/gestures

thumbs up

importance

manage interpersonal relationships

respond to others approprietly

get a lot of information from non-verbal

if contradiction exists

when a difference exists btw what someone says and what their actions are - we tend to believe the non-verbal

shows true feelings

method of communicating without words

supports the message - message and the non-verbal work together to create meaning