ISO 9000

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Quality Management

Szerző: Hend Khalid

Chapter 3 - Internal Controls

Szerző: Matt Rich

Starbucks

Szerző: Ayuna Asalkhanova

Certificering - SAP Solution Manager

Szerző: YeeTee Ho

ISO 9000

Advantages

Quality is maintained

ISO registration also has a significant bearing on market credibility as well.

Can increase customer confidence and satisfaction

May facilitate trade and increased market opportunities

Opportunity to compete with larger companies

Requirements of standard

Product realization requirement clause

Planning of product realization,Customer related process and Customer communication.

Resource management requirement clause

Competence, awareness and training, Infrastructure and Work environment.

Management responsibility clause

Customer focus,Quality objective, Quality policy and Quality management system planning.

Measurement, analysis and improvement clause

Analysis of data and Continual improvement.

Quality Management System

General requirements, Documentation requirement and Quality manual.

Conclusion

To ensure Malaysia on the right track of having the best of quality of products and services.

To ensure the quality product and service realiable with the world needs.

ISO 9000 Series

ISO 9004

Guidelines for the applications of standards in quality management and quality systems.

ISO 9003

Quality assurance in final inspection and testing.

ISO 9002

Model for quality assurance in the production and installation of manufacturing systems

ISO 9001

Model for quality assurance in design, development, production, installation and servicing.

Explains fundamental quality concepts and provides guidelines for the selection and application of each standard

Introduction

Is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements

ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements and achieve continual improvement. It provides the base level of a quality system, not a complete guarantee of quality.

Background

Published in 1987

Based on BS 5750 series standards from BSJ