par Chan Chan Il y a 4 années
267
Plus de détails
effect
See Introductory PPT
"O:\CHM\CCChem\z - CCChem Globalized PPT\0-Introductory PPT\Introduction to TGRC_20180730 (new-work in progress).pptx"
Do we have the latest version?
TCP, Research - Cheri
Jan (To be on board) in Aug
Chloe
Kandice
SFL, CHEM - Kary
Sheikh
Prashanth - Admin
Faye
HDL - Morgan
Jason
Congpan
Challengery
Team KM
TP master, SUPER manual, Diigo, SP… Usefulness of C2P? TGRC competency matrix?
Train up researcher not easy
First is personality, interests, background, creativity Second is skills such as multitasking, time management
No focus, no boundary
Stick to team’s core countries, also stay alerts to what’s happening around the world
Stay close to PL in order to set the right radar
Topics/areas are often self-initiated, will keep monitoring the topics and pass to team when time is right
More rely on common sense built all these years, feeling on the potential impact to business
FCM
Covering FCM monitoring and simple enquiry/projects since 2017, later will supervise new FCM TM on learning regulatory and other necessary skills (work with Kary).
Sharing via Skype, teams take up and decide how to deal with it
Weekly ~2000 websites for checking updates
Daily ~50 emails for subscriptions
Highlights of research and projects:
EU: Single Use Plastics, market surveillance, eCommerce, recycle symbols, general product labelling, packing tax
Others: Whirlpool, SEB
Others: Whirlpool, SEB
EU: Single Use Plastics, market surveillance, eCommerce, recycle symbols, general product labelling, packing tax
0.75 Chloe
CHEM
Area of expertise
NO - Chemical products, FCM
HDL, SFL, TCP, EEE
ISC - Support information
NO - EEE
TCP
Recap of caes
Overlapping with GMA?
Know how vs lab cap (still support even knowing lab cannot provide testing services?)
Client support – training, visit, seminars, webinars
Projects highlights
Failure of Toy strategy, PM
eDOC stories…?
Monitoing and updates+ KM
Headache
Unclear TRF PPP ownership and the workflow
We were told to take up the update for Toy and CP, but have no idea with the history and details. Sharing of experience working with different parties (BL, SPS, TGR MUC).
TRF in eDOC…?
TGRC decision = Final decision?
BL needs quick and fast decision from time to time, due to the “not that fast” response form SPS, BL see TGRC as “their last straw”. After we provided our comments, BL will just take it and implement.
Also, SPS has only EU knowledge, outside of the EU, BL rely on us heavily.
Other than enquiry, we also helped BL to draw up CoC template for a new regulation, comment on the test report template. To be honest, we are not sure if there is any approval process and WHO to approve.
80 TOY + 20 CP 1.0 Kandice; 0.25 Chloe
Toy
TOY – EU, USA, AUS, CAN, JPN, KOR
Toy business mainly generated from SR, they have an internal technical committee which focus on physical testing. Chemical and regulatory is our strong suit which also the needs from BL.
As toy is a heavily regulated product with frequent updates, besides monitoring on our own, we rely on SPS’s support in order to response timely.
For chemical, unfortunately, we face difficulties working with SPS. We discussed with him and SPS head, still we receive delay response, and missing proactive updates.
After SPS uploading the documents from committee, we have to study all by ourselves in order to catch up on the development, SPS only share update once per year during the SPS training, and rarely update in the ISC meeting.
CP
CP – EU, USA, AUS, CAN
CP is never our focus, we mainly support on chemical and some regulatory questions.
As SPS joined standardization committees, we keep receiving info., so we thought it’s good idea to share with BLs. BLs mean SHA HDGs, SHA MES, HK TCPH.
SFL
Challenges
SFL PPP updates
Subtopic
SFL HBs, program manual
"\\10.103.25.21\RF-UnitAP1\CHM\CCChem\0-Group Project In Progress\0 - SL team\20140703 - Program manual\SL-PM - 20160113 - Timeline and lesson learnt.xlsx"
SFL eDoc project with n number of rounds
"\\10.103.25.21\RF-UnitAP1\CHM\CCChem\0-Group Project In Progress\0 - TGRC activities\TGRC activities - projects - 20200617.xlsx"
Service Line - SFL - P&M
Request handling
Monitoring and updates
"O:\CHM\CCChem\0-Meeting\0 - TGRC Team Leaders\202007XX - Lutz meeting (pre)\What we do\SFLTask.pdf"
Stakeholders
Local BL - GCN, S.Asia
80% Mainly EU, US Global Sales
See SFL introductory PPT
"\\10.103.25.21\RF-UnitAP1\CHM\CCChem\0-Meeting\0 - TGRC Team Leaders\202007XX - Lutz meeting (pre)\What we do\TGRC_Introduction_to_SFL_team_20200113.pptx"
HDL
Services
ASTM Committee work (Jason)
Research (ad-hoc)
Database (stashes)
LIDL USA eDOC modules Support ATL LIDL USA business 90+ modules / 70+ NAV, keeps expanding
HDL US FFS Test Protocols - 400+ Protocols (on SP) Client focus: US accounts
Request handling
Others
Product requirements
Monitoring and update alerts
Main clients & stakeholders
ASEAN / SA … HDL (10%)
Local accounts
GST EU / USA (20%)
EU Accounts: Inditex, Xbite, etc.
US Accounts: HUB, Chewy, Ergobaby, Stephen Joseph, etc.
USA ATL HDL (15%)
LIDL USA (100%)
GCN HDL (55%)
Local accounts (70%)
LIDL HK, MGB, ACTION, ALDI US/AUS, etc. (30%)
Who's responsible for what
Who is who, everyone's background
"O:\CHM\CCChem\0-CCChem - Coordination\TGRC staffs list\TGRC staff expertise and background list_20200618.xlsx"
See example of GCN IT
What are the complaint?
Quality? Speed? Area of coverage?
How do we mesure the Satifactory level?
Who is our stakeholders?
How to do proper communication?
Who we are?
Business partner?
Middle person /SPS
Project co-ordinator
Helpdesk
No guidelines setting
Draw a line of legal advice?
-Case study (Benedikt reply about Austria country of origin)
O:\CHM\CCChem\0-Meeting\0 - TGRC Team Leaders\202007XX - Lutz meeting (pre)\Who we are
Duplicate effort examples
Example
1)GCN TCP - request for Recall summary for Toys and FCM
2)SHA HDL - Request - Sunglasses
Saved here
O:\CHM\CCChem\0-Meeting\0 - TGRC Team Leaders\202007XX - Lutz meeting (pre)\Duplicate Effort
No effective database to link up info
Multiple location searching
Tools we used
CCChem folder
PPT
Summary table
Super manual test program (Excel)
Diigo
Team management
Reporting to manager or Team leader
1) Project status
"O:\CHM\CCChem\0-Group Project In Progress\0 - TGRC activities\TGRC activities - projects - 20200617.xlsx"
2) Daily POW WOW
show skype group
3) Reporting files to monitor status
by individual team leaders
Monthly
Biweek
Daily
Handle internal communication
Via Skype group
Oversee team operation
Train new colleagues
List for new comers
-Admin
"O:\CHM\CCChem\0-CCChem - Coordination\New Comer\New Comer - Points to Note - HK.xlsx"
-Internal know-how
set up training program
"O:\CHM\CCChem\0-CCChem - Kary Chan\0-Work in progress\1-Chloe Huang\2017 Chloe performance evaluation.xlsx"
External committee - ASTM
Collaboration - SLC, ISC, TGR-MUC
Training (Ext. Int)
-In CCHEM folder
-SP
-PS-training platform
Desktop Research (Uniquie feasture of TGRC)
Various location in CCChem folder
-By country
-By topic
-By business line
-By legislation e.g. POPs
Limitation by 2D folder structure in MS
Investigate topic that may affect business
Topic (with oversight)
A) E-commerce
B) US TSCA
C) National deviation of EU Member States
D) EU Circular economy
E) Single plastic development
F) Brexit
F) SCIP Database
Monitoring (Unique feature of TGRC)
We Do monitor
Handle client project
Storage
-Client folder inside CCChem
Checklist
"O:\CHM\CCChem\0-Group Project In Progress\0 - TGRC checklist and workflows\TGRC_project_checklist_20200319.xlsx"
Test plan creation
Storage - Test plan
Test plan Master - Recording keeping
("O:\CHM\CCChem\0-Test Plans\TUV_SUD_Test_Plan_Master_list_TGRC.xlsx"
-On CCChem folder in client folder
See test plan master
-On SP
https://ps2016.tuev-sued.com/TCC/Collaboration/TGRC%20Documents/Forms/AllItems.aspx?RootFolder=%2FTCC%2FCollaboration%2FTGRC%20Documents%2F00%2E%20Global%20Test%20Plan%20Harvesting%2FOther%20Test%20Plans&FolderCTID=0x012000106D6A1C0D176F49B29196549869C008&View=%7B03476CB2-5B30-4260-893E-0BBF5E1B2E24%7D
Review manual/RSL
Interpretation
Definition
What are the requirements?
Scope In or out?
Research requirement
Sharing Output as -Newsletter (Ext, Int) -Everything on SP
See PPT
O:\CHM\CCChem\0-Meeting\0 - TGRC Team Leaders\Jens Requested info\20191122 - TGRC workflow\TGRC_Workflow_countries_20191126.pptx
After Sales
Tender, Quotation
