Catégories : Tous - environment - controls - objectives - delegation

par Rafiq Kamaruddin Il y a 4 années

1075

CHAPTER 5 controlling

CHAPTER 5 controlling

CHAPTER 5 controlling

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THE FREQUENCY OF CONTROL

OCCASIONAL CONTROL - Are used on an as-needed basis. They included observation, the exception principle ( placing control in the hands of staff unless problem occur ), special report, and project controls
2. PERIODIC CONTROL -Are used on a regular, fixed basic, such as hourly, daily, weekly, monthly, quarterly or annually
CONSTANT CONTROL
Clan Control
Standing Plan
Self- Control

TYPES OF CONTROLS

3.FINAL- STAGE CONTROL
2. IN- PROCESS CONTROL
1. Incoming or screening control

Measuring: How and What We Measure

Control Criteria ( What ) 1. Employees 2. Satisfaction 3. Turnover 4. Absenteeism
- Sources of information ( How ) 1. Personal observation 2. Statistical report 3. Oral report 4. Written report

Purpose Of Controlling

- Adopting to environment change - Limiting the accumulation of error - Minimize cost - Cope with organization complicity

WHAT IS CONTROLLING ? A process of monitoring perfomance and taking action to ensure desired result. it seems to it that the right things happen, the right ways, and at the right them

GOAL AND OBJECTIVE Organizational Divisional Departmental Individual

Step 1. measuring Actual Perfoemance
Step 2. Comparing Actual Performance Against Standard
Step 3. Taking Managerial Action

An effective control system

5. Consistent with the organization structure. - Consistent must be exercise at all levels of management
4. Flexible - It leaves room for individual judgment and is modified to new circumstances as they arise
3. Objectively and Comprehensive. - Standard set must be understandable and measurable
2. - Information must be collected and evaluated quickly to enable managers to solve problems on time.
1. Accurate ( information ) - information needed for controlling must be accurate. inaccurate information will cause the organization to make the wrong decision or take the wrong action

The important of controlling

5. To facilitate delegation and teamwork - Help delegation and decentralization to run smoothly - it ensure delegation and decentralization are smoothly. When managers delegate authority to employees, these employees need to be monitored so that they will not make mistakes oe event misuse the power.
4.Deal with human limitation - it also deals with limitation. Organization comprise organization members. These people something make mistakes, for example, they make wrong forecasts, make errrors im judgment or filling wrong orders. Controlling will help identify this mistake.
3. To create faster cycles - Deal with complexity - it deal with complexity. as organization grow in size and diversity, that become more complex. big organization will have more work. - therefore, controls enhance physical security and help minimize workplace disruption
Subtopic
2. To cope with change - Deal with change or uncertainty - It deal witch change or uncertainty. plan and goals set by organization deal with the future, which is always uncertain and is constantly changing.
1. to create better quality - Assist the management process - It assist the management process of planning, organizing leading and motivating