Walmart Family Mobile v2

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amana

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Hello! I'm Marty! I'm here to help you out with any questions you may have about Family Mobile, our products, and our services. To get started, select an option below. #CurrentCustomer #NewCustomer

Become a Customer

What can I help you with? #becomeCustomer

Activation & SIM Kit

Are you ready to activate your device? All you need is a SIM Kit. If you need to purchase one, go to our Shop Page here. I can also help you with: Activating your device Inserting your SIM Card Which can I help you with? #activationAndSimKit

Insert SIM

Here is a video showing you how to insert your SIM card. #insertSimCardVideo

Activate Phone

Why [[brand]]?

With [[brand]], you never have to worry about: No long-term contracts or monthly bills No credit checks No activation fees Monthly Bills If you're interested in joining the Total Wireless family, select an option below to see what we have to offer. #whyBrand

No Contracts

With Total [[brand]], you get unlimited talk and text, plus the amount of data you need without committing to a contract, because that’s how wireless should be. #NoContracts

Best Coverage

You deserve the best, and we agree. That's why we're on all four of America's best networks so that you always have the nation's best coverage. Did you know [[brand]] covers 99.6% of Americans? To see if we offer service in your area, check out our Coverage Maps here #bestCoverage

Best Plans

With [[brand]], you'll get the best coverage as well as unlimited talk and text no matter which service plan you choose! If you're ready to pick a plan, just select the amount of high-speed data you'll need and we'll help you from there. #bestPlan

Switch to [[brand]]

Switching to [[brand]] is simple! If you'd like to use your current phone, click "Select Carrier" so we can verify your compatibility. Otherwise, select "Find a Phone" to purchase a new [[brand]] device. #switchToBrand

[[urlFindPhone]]

Select Carrier

Let's begin. Who is your current carrier? #selectCarrier

T-Mobile

AT&T

Great news! Your phone is compatible! The next part is easy. All you need is: A Keep-Your-Own-Phone SIM Kit A Service Plan #carrierAttAndTMobile

I have a SIM Kit - Buy a Plan

Buy SIM Kit

Sprint

In order to bring your phone to Wallmart Family Mobile, you will need a T-Mobile-compatible device or an unlocked GSM device that operates at 1900 Mhz frequency (Band 2). For LTE Service, Bands 2 and 4 are required or in some areas, Band 12 #carrierSprint

Find a Phone

Verizon

Select the type of device that you currently have. #carrierVerizon

Android

iPhone

On your device Dial *#06# to find your device ID (IMEI) Enter your IMEI below. #checkIPhoneCompatibility

isValidImei=False

It looks like your IMEI is either invalid or locked. Our agents can help you! Enter a new IMEI to try again, or type Agent below to get connected. #invalidPhoneImei

isValidImei=True

Great, it looks like your device is compatible with [[brand]]! Now all you need is: An Activation & SIM Kit A Plan that fits you. #compatiblePhone

Shop Plans

[[urlBuPlan]]

Activate Now

Would you like to keep your current phone number? This is sometimes referred to as "Porting your number." #activationSelectNumber

Before we get started, check to make sure you have everything you need. Your Phone with the battery at least 50% charged Your SIM card Your IMEI/MEID/Serial Number from your activation card A Service Plan Card A valid e-mail address When you are ready to begin, please enter your IMEI below. 14 to 18 digits #activationEnterIMEI

Invalid IMEI. Please enter a 14 to 18 digit IMEI. #activationReEnterIMEI

Please enter the SIM/ICCID below. 19 to 20 digits #activationEnterSim

Invalid SIM / ICCID, Please enter 19 to 20 digits. #activationReEnterSim

Enter Zip Code #activationEnterZipCode

Invalid, Please enter 5 Digit Zip Code. #activationReEnterZipCode

How would you like to activate your new phone? #activationServicePlan

urlBuyPlan

Current Customer

To validate your account, please enter the telephone number, ESN or ICCID. You can also Continue Without Validating.

deviceType=UNSUPPORTED or NULL

Just Store this Variable for Future Use

serviceStatus=NULL

That's an invalid phone number, ESN or CCID. Please try again or Continue Without Validating. #invalidPhoneNumber

serviceStatus=ACTIVE isEndDateLessThan5Days=True isAutoRefill=0 airtimeReserveCount>0

display a message like: “I see your service is close to its expiration date. Would you like to add the card you have on your reserve now? #closeToExpirationWithReserve

serviceStatus=ACTIVE isEndDateLessThan5Days=True isAutoRefill=0 airtimeReserveCount=0

I see your service is close to its expiration date. Would you like to refill your service now? #closeToExpiration

serviceStatus=ACTIVE throttleStatus=YES airtimeReserveCount>0 3058989495

I see you ran out of high-speed data. Would you like to add the plan you have on your reserve now? #dataThrottledWithReserved

I just texted you a 6-digit code. Please enter it below. #applyNowEnterOtp

inWebhook: [[botApiWebhook]]/add-react?phoneNum=[[phoneNumber]]&action=now&brand=[[brandShortCode]] #applyNow

serviceStatus=ACTIVE throttleStatus=YES airtimeReserveCount=0 7862463636

I see you ran out of high-speed data. Would you like to refill your service now?” #dataThrottled

addOrRefil

carrierStatus=OTAPENDING 7863292945

Your device has a pending transaction. Let’s clear it before we continue. Please allow me some time to process this.

otaStatusCode=200

I’ve sent some codes to your device. Please wait about 5 minutes for the transaction to complete and contact us back once it is processed. (Display chat with Agent option) #otaPending200

otaStatusCode=0

It looks like I’ll need further assistance from one of our agents. Please click on “Chat with Agent” to continue #otaPending

carrierStatus=CARRIERPENDING

Before we continue, your device has a pending transaction that needs to be processed. Please wait about 5 minutes for the transaction to complete.” #runAPI #carrierPending

Restart

serviceStatus=STOLEN or RISK ASSESSMENT 7864730506

“We need further assistance from one of our agents. Please click on “Chat with Agent” to continue.” #stolenOrRiskAssessment

serviceStatus=PASTDUE or USED airtimeReserveCount>0

I see this line has been deactivated and you have a PIN in reserve. Would you like to reactivate it now? #pastDueOrUsedWithReserved

applyNowEnterOtp

serviceStatus=PASTDUE or USED 7864933762

I see this line has been deactivate it. Would you like to reactivate it now? #pastDueOrUsed

currentCustomer

reactivate

serviceStatus=NEW 260026124494197

I see this device needs to be activated. Would you like to keep your current phone number? This is sometimes referred to as "Porting your number." [customVar imei=[[REPLY]]] #redirectToActivation

Yes

To successfully complete this process, you will need to provide the following information: Serial number or SIM card number Service plan card or CC About your current service provider: Account holder's name. Registered address. Account number. Account PIN or password. Once you have all this information ready you can: Visit here to Activate online, Call 1-877-430-CELL (2355), or I can connect you to a live Chat agent. #activationKeepNumber

[[urlChatSupport]]

Before we get started, check to make sure you have everything you need. Your Phone with the battery at least 50% charged Your SIM card Your IMEI/MEID/Serial Number from your activation card A Service Plan Card A valid e-mail address When you are ready to begin, Please enter the SIM or ICCID below. 19 to 20 digits #activationEnterSim

1234567890123456789

Enter Zip Code [customVar sim=[[REPLY]]] #activationEnterZipCode

12345

How would you like to activate your new phone? [customVar zipcode=[[REPLY]]] #activationServicePlan

Purchase/Buy service plan

[[urlBuyPlan]]

I have service plan card

Please enter the Service Plan PIN. 15 digits #activationEnterPlanPin

statusCode!=0

[[statusMessage]] #activationFailed

statusCode=0

WE'RE ALMOST DONE! Follow the steps below to begin using your device 1. Turn your phone OFF and back ON. 2. Make a call. 3. If your call does not connect, wait 5 minutes, reboot your phone and try again. If you are unable to make a call after completing these steps, please call 1-877-430-CELL for agent assistance. #activationSuccess

isValidPin=False

Invalid, Please enter 15 Digit PIN. #activationInvalidPin

isFlashHot=1

We have important information regarding your service: “" We need further assistance from one of our agents. Please select “Chat with Agent” to continue. #hotFlash

Chat with Agent

serviceStatus=ACTIVE 3052981955 / 104272240754825

Thanks for using our self-support platform. What can I help you with today? #currentCustomer

Variables

phoneNumber: [[phoneNumber]]

serviceStatus: [[serviceStatus]]

carrierStatus: [[carrierStatus]]

deviceType: [[deviceType]]

throttleStatus: [[throttleStatus]]

airtimeReserveCount: [[airtimeReserveCount]]

isAutoRefill: [[isAutoRefill]]

validFor: [[validFor]]

isEndDateLessThan5Days: [[isEndDateLessThan5Days]]

isPhoneNumberVerified: [[isPhoneNumberVerified]]

Other Issues

Click an option below. If you want a list of topics select Available Keywords. #otherIssue

Walmart Family Mobile v2

A virtual assistant named Marty is designed to assist customers with inquiries related to Family Mobile's products and services. Customers can choose options tailored to their status as either current or new customers.

amana

Add Account screenv1

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