Proof of Scale

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Proof of Scale

Operate (From 8/18 on)

Ramp up new customer robots

Establish LTO service centers/depots

Spares/repairs/robot replacements to meet SLA

Establish collaboration/innovation cycle

Establish innovation platform

Upvoting for ideas

Idea submissions

Establish ongoing discovery meetings

R&C (Matt Brekken)

Business team

Product team

HW engineering

SW engineering

Continue site preparations for scale

Socializing with customer

Site surveys

Docking stations

Implement ROC 2.0

Grow to 50 robots/tech

Improve autonomy reliability

Reporting process

Establish reliability objectives

Define reliability metrics

Automate (4/18 - 11/18)

Run multiple missions/day all stores

Launch LTO

Field service resources in place

Logistics team in place

Service centers/depots requirements

Model/vendor chosen

24 hr SLA in place

Support launch of PV2 prototypes

Collect/share information with HW team

Site surveys/docks/SBU/tuning processes

Update ROC/NOC as needed

Establish store bring-up process

~1/2 day for tuning

~1/2 day for SBU

Begin mapping for PV2 prototype

Mapping team performs site survey?

Mapping team oversees dock install?

One day for mapping (incl. backend)

Optimize Data Flow

Imaging service removed

Kubernetes in place

Data volume issues resolved

HITL tasks automated

Data delivery <15 min

API on 50 robots

Build NOC capabilities

Define ROC 2.0 (20 robots/tech)

Operate autonomously

Capture of data for analytics

Integration into field services

Use of onboard cameras?

Process for stuck robots

BNR/Ricoh deployment

Store associates

"Nudge" software

All 50 docks in place

No Ricoh operators

Innovate (2/18 - 6/18)

Onboard new customers

Provide feedback on PV1

Define/document LTO

Field service resource needs

SLA (customer/vendor)

Logistics

Spares/repairs/replacement

RFP/decision criteria

Establish Infrastructure

IT team

Information Systems Platforms

NOC

Hire NOC manager

ROC 1.0 (10 robots/tech)

Pilot solutions

Tuning

Store bring-up

Site survey

Mapping

Demonstrate capabilities

Timely data flow

API/Walmart app

Autonomy/chaperone tests

Multiple missions/day

Dock prototype

ROC 24/7 operation

Collaborate (Ongoing)

Gain Understanding

New customer requirements

SLA with business team

Specs for PV2 robot

Specs for PV1 prototype

SW/Cloud infrastructure

Pegs solution

Plug solution

HITL elimination

API interface

Kubernetes containerization

Info Sys infrastructure

Other SW platforms needed

Results Viewer

SalesForce

Document requirements

IT reqmts

IT manager requisition

Dock installation process

Site survey process

Wi-fi/4G testing

Aisle suitability

Dock location

NOC reqmts

NOC manager requisition

ROC reqmts

Neya Systems

PagerDuty

Brainstorm solutions

Utilize common brainstorming processes (affinity diagram, etc.)

Long Term Ops (LTO)

Robot replacement strategy

Regional support centers

Spares inventory

Interface with customer

SLA (customer and vendor)

Vendor support model

Tuning process

Store bring-up process

Mapping process

Autonomous operations