PRESENTER: HANIS NATASHA BT NOR AFINDI 29DHF18F2004 MAHYUDDIN BIN ABDULLAH 29DHF18F2002 MUHAMMAD SHAH ASRUL BIN SHAHARUDDIN 29DHF18F2028
Type in the name of the book you have read.
DEMOSTRATE MASTERY OF KNOWLEDGE AND UNDESTANDING OF CULTURAL DIVERSITY ISSUE
Type the main events of the book, classifying them in: events from the beginning, events from the middle, and events from the end of the book.
Describe the story visually. Add a representative picture for each of them.
Style of communication
Assertive
Aggresive
Passive aggresive
Passive
Type the main events from the end.
Add a representative picture for each of them.
Cultural differences
Assumption
Perception
Decision making styles
Type the main events from the middle.
Add a representative picture for each of them.
The impact of cultural diversity in hospital
increase more trust
Variety of different perpectives
increase comfort levels
Improve hospitality customer service
Teaching tolenrance
Type the main events from the beginning.
Add a representative picture for each of them.
Intercultural Competence
In contrast to the main idea, the theme is the message, lesson or moral of the book.
Some tips to find out the theme of the book easier:
- Try to find it while you are reading. It may be stated or implied.
- Think about how the characters reacted to obstacles.
- Think about the important decisions that the characters made.
- Think about the characters growing or changing throughout the book.
Appropriate intercultural communication includes behaviors that suit the expectations of a specific culture, the characteristics of the situation, and the level of the relationship between the parties involved in the situation
Effective intercultural communication relates to behaviors that culminate with the accomplishment of the desired goals of the interaction and all parties involved in the situation
Intercultural Competence is a continuous and life journey to build up people's skills in being proficient in intercultural and intra cultural knowledge which can improve the ability to work with people with different culture.
Intercultural context
Social
Ability for meta communication and adaptability
Empathy and tolenrance
Capacity for teamwork
Professional
Knowledge of infrastructure
Working experience
know-how
Individual
Optimism
Tolerance of ambiguity
Flexibilty
Willingness to learn
Strategic
Problem solving and decison making ability
Knowledge management
Organisation ability
Other issue in cultural diversity on gender
Type the names of the book characters. Start with the main character.
Draw arrows to represent the relationship between them and if it is possible write on them what they represent for each other (if they are relatives, friends, lovers, enemies etc.)
• Physical/or mental disabilities and limitations
For example It happens when company that does not hire disabled workers, this cause many people with disabilities to find work to support their lives.
Age
There are a few trends behind why today’s workforce has so many generations represented:
• People are working longer because they’re healthier and living longer.
• Many Silent Generation and Baby Boomers are choosing to work longer simply because they want, or because they’re not in a position financially to retire.
• Some Baby Boomers find themselves financially supporting their Millennial children who are still living at home in their 20s or 30s.
Religion
Examples when working under the company of other faiths such as a muslim to work under the non muslim company.Then provided non halal food and provided no facilities for muslims.
Cultural
cross-cultural sensitivity - It is related to cultural competence and regarded as the precursor to the achievement of cultural competence, but is a more widely used term than cultural competence
Gender
Role belief - examplemore male workers than women becauce of the strength of men over women.
What are the characteristics that best describe the character? Type them here.
