PERCEPTION AND LEARNING IN ORGANIZATIONS

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Attribution process

Internal attribution

External attribution

Kolb's Experiential

Abstract conceptualization

Concrete experience

Reflective observation

Active experimentation

Self-Fulfilling Prophency Cycle

Supervisor's behavior affects employee

Employee's behaviour mathes expectations

Supervisor forms expectations

Expectations affect supervisor's behavior

Action learning

Concrete experience

Team conceptualizes and applies a solution to a problem

Leaning meetings

Social learning theory

Behavioral modeling - observing and modeling behaviour of others

Learning behavior consequences - observing consequences that other experience

Self-reinforcement - own behavior with consequences within our control

A-B-Cs of behavior modification

Consequences for example, cleanliness is guaranteed

Behavior for example, the children obident

Antecedents for example, the mother give instruction to wash hand before eat to her children

BEHAVIOR MODIFICATION

Improving perception

Empathy

Self-awareness

Social Identity Theory

Social identity theory features

Contrasting process

Homogenization process

Comparative process

How we perceive the world depends on how we define ourselves in terms of our membership in various social group

Social Identity ( about your group)

Personal Identity (its about you)

Environmental Stimuli

Feeling, Hearing, Seeing Smelling, Tasting

Organization and Interpretation

Attitudes and Behaviors

Selective Attention

Stereotyping is process of assigning traits to people based on their membership in a social category

Minimizing stereotyping biases

Decision-making accountability - Use objective criteria in desicion-making

Meaningful interaction - Contact hypothesis

Diversity awareness training - Educate emplloyees about the benefits of diversity and dispel myths

PERCEPTION AND LEARNING IN ORGANIZATIONS