kk
Hyperquality
Focus area: Call Quality monitoring
Clearmatrix tool for Quality monitoing
GFK Mystery shopping
Brand and customer experience
Enhance their brand and customer relationships by analyzing and optimizing the emotional imprint
interaction analysis
End to end Consulting
Intelligent CRM
Market research companies transforming themselves into Customer experience company. Example : Nielsen
Call Quality system companies transforming themselves into Customer experience analytics. Example : Nice systems
Focus on Mystery shopping
Celtycs
Designing customer service strategy
Contact center Benchmarking
Quality audits
Predictive analysis
Focus area: Contact center Quality monitoring, Call Quality monitoring, Mystery shoppnig
Customer expereince surveys
Bare International
Focus Area: Mystery shopping
State-of-the-Art Web Based Delivery System
Hierarchical reporting system
http://www.kanjoya.com/customer-experience-optimization/ ( International competition )
Natural language processing
machine learning
Emotional promoter score
Real time customer insights
Call Quality monitoring
Coaching & Training
Analytic
Design and develop a customer experience roadmap.
Design customer and staff processes
Digital Branding solutions
Greater Focus on Mystery shopping
Predictive Customer Experience
Anticipate customers’ need in real-time and enrich their experience – when, where, and how – across the customer journey to increase retention and loyalty.
Subtopic