Croatia

Firm handshake and direct eye contact when greeting

Remain standing until they offer you a seat that should be reserved for you.

Keep direct eye contact wen speaking

First introduction meeting is a form of introduction before meeting the actual partner or client.

punctuality is very important

Discussion of getting to know the person before the meeting are common.

No meeting schedule on Friday's afternoon

Many businesses are close during August

Letters should be sent to the company directly not to the person concerned

Small gift are well considered, but expensive gifts might not be well seen because they can be considered as a bribe.

Workers have to always wear suits at work and during meetings. Men wear suits with a tie and women have a variety of option (dress, skirt, suit..)

For a easier negociation process a personal relationship could be benefitial

Businesses are conducted slowly

business meals are away to strengh the business relationship and

You should offer different option to schedule a meeting and inform what the meeting would be about

Present an agenda of the meeting

Bring translator if needed.

Depending on the length of the meeting refreshment drinks should be provided.

Documents that needs to be shared among the people in the meeting should be in their home language

Do not use friendly gesture, like a hug, a tap in the back, a kiss on the cheek or a kiss on the hand for the first meeting.

In the workplace, when it a

“Dobro jutro” and “Dobar dan” are the to simple ways to greet someone. however, when you are addressing a man it is preferable that you say “dobro došao” and when it is a woman you should say “dobro došla”. When it is a group of people you should say “dobro došli”.

you addresse people big their first name