Total Quality Management
Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes.
Four steps to improving performance
1 Kaizen: a focus on continuous improvement through making processes visible, repeatable and measurable
2 Atarimae Hinshitsu: making sure that things work exactly as they aresupposed to
3 Kansei: examining the way the user actually uses the product in real life in order to improve the product
4 Miryokuteki Hinshitsu: making sure that products have an aesthetic quality
Aims of lean manufacturing
Eliminate waste in every area of production
Less inventory
Less time to develop products
Less human effort
Less factory space.
TQM aims at a continual increase in customer satisfaction while continually lowering real costs.
Key techniques
Pull processing
Perfect first-time quality
Continuous improvement
Flexibility
Building a long-term relationship with suppliers
Six Sigma is a collection of tools, training and measurements
improve the manufacturing process
reduce defective parts