“Oh No, You Gave Me What I Asked For!”

Meer zoals dit

Mind Map

door Ethan Winson-Hockley

Modernism

door anna baccenetti

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

door Laura Quiroga

Project Integration Management 4e

door Jason Mock

“Oh No, You Gave Me What I Asked For!”

Using Consulting Skills to Uncover Expectations

Traceability and Creating Structure from Chaos

traceability matrix

Synthesizing Responses

critical thinking

distinguishing between important and unimportant information

organizing disparate information

processing large amoutns of information

active listening

paraphrasing

clarifying questions

Asking the Right Questions

high-level requirements

other products

usability

hardest

easiest

features

worst

best

stability of requirements

impact on other areas

the product

support

maintenance

sales

customer use

external

internal

end user knowledge needs

business process impact

project context

triple-constraint tradeoff

SMEs

stakeholders

risks

time constraints

priority

spending

business context

organizational perception

strategic direction

project vision

product description

SWOT

problem(s) to be solved

Common Pitfalls to Uncovering Expectations

Accepting Solutions Presented by the Business and Technical Experts

imposing technical solutions

specifying product details without business reasons

Using the Wrong Techniques

Ineffective Questioning

questioning style

feature fallacy

solution presentation

open- vs. closed-ended questions

Stated Requirements Don't Meet Expectations

The Time Trap

clients not available

not enough time