Interactive Intelligence - Troubleshooting - Web Services

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Web Services

Triage

Web Server Machine

ISAPI

Doesn't show muchIf ISAPI filter is not working you won't see anything in this log

C:program filesApache Software FoundationTomcat logsISAPI.log

C:jakarta-tomcat-3.2.4logsISAPI.log

servlet engine

Need to fill in details of directory structure later

Very similar to Tomcat

Tomcat

Logs

5.0+

C:program filesApache Software FoundationTomcat webappswebsvclogs

3.2.4

C:jakarta-tomcat-3.2.4webappswebsvclogsWebSvcServlet.log

Tracesetting

Set tracing with C:jakarta-tomcat-3.2.4webappswebsvcI3WebServlet.properties

Can also change "LogDir" to specify where logs are written

Max = 15

Good level for us = 8

Default = 0

"Tracelevel"

web server logs

Apache

C:Program FilesApache Software Foundationlogs

IIS

C:Windowssystem32logfiles

.log

Web site numberingw3sc1 = defaultw3svc2 = another web page

CIC Server Machine

Web Processor = 100

IP = 80

Notifer = 80

Points of Failureand How to Check

Servlet on Web Server to CIC Serverport 3508

Check Servlet logs and Notifier to see if requests are getting from one to the other.

Web Server to ISAPI filter (to get to servlet)port 8000 or 8080

If server health link fails to load, append :8080 right after "localhost" (If this works it's the ISAPI filter). Repair install of web services

If "Not Connected" (notifier port 3508 is not working or License is not there on web services or IC Server is down or you typed the wrong name for the IC Server in setup).

If this pops a new page with "Connected" then the following are working:Web ServerServletISAPI filter is working

Client Side (web page with chat embedded) to Web Serverport 80

FIX

Check firewall

HTML problem with the webserver (install)

TEST

ping web server ip from client

from web server go to http://localhost/i3root/default.htm

Check Server Health Link

Connections

Servlet on Web Server to CIC Server

port 3508

Web Server to ISAPI filter (to get to servlet)

port 8080 (tomcat)port 8000 (jrun)

Client Side (web page with chat embedded) to Web Server

port 80

Installed Software Components

CIC

All you have to do is have the license

(It automatically turns on and gives you a container in IA

There is nothing to install on CIC

On the Web Server

JDK

1.4.1 (1.4.2?)

Servlet Engine

Tom

5.5.9 (2.4)

3.2.4 (2.3)

3.2.1 (2.2 SR-E)

Jrun

4.1

Web Server

WebSphere (IBM)

Not yet through testing, but feel free to try, likely to work

Tested with 5.1 (by CraigG)

Basically just a hotfixed version of 5.0

Apache HTTP Server (Apache) (free)

2.0

IIS (Microsoft)

6.0

Comes with Windows 2003

5.0

Comes with Windows 2000