Knowledge
Management

Data, Info,
Knowledge,
Wisdom, Truth

Data

Discrete and
meaningless feats,
particular about
something

Information

Meaningful data put
together

Knowledge

Process of translating
information to apply

Types

Explicit 5%

Documented

Tacit 95%

Subjective knowledge

Wisdom

Truth

Learning process of
sharing human
knowledge to enhance
intellectual capital and
performance

Availability of
Knowledge

Depends on knowledge
owners

Knowledge acquisition
depend on the time
availability and
presence of knowledge
owners

Hinders Business
operation

Too much private info
make problem in
absence of the owner

Loosing competitive
advantage if not
captured and applied on
time.

Individual

Example: IBM Fellow Program

Team

Learn and have among
team member

Example: Xerox Corporation
Project Eureka

Organization

Learn and have among
team member

Improved internal
process and system

Competitive Advantages

Society

Knowledgeable society
via collaboration of
individual and
organizational KM