PCC QAF - Case Audits
and Practice Handbook
Timescale
JH to plan implementation approach
January Implementation
Process
Review of our process once rolled out
Feedback to staff?
Roll-out plan
Co-production
Comms
Action plans as a result of audits
Processes and systems
Themes
Individual
Moderation Process
Moderation panel
ATM
Operational
Manager
PSW / POT
Who audits the audits?
Random case file picking
Using Client Level Data?
Record on SystmOne - enabling single point of recording and also reporting from client records
JH to liaise with SystmOne tools
Template to be amended to include grading
JH to develop algorithm to support the grading process
Tool from WSCC
To update audit template
Pulling on other professionals
Agenda
Practice Handbook
Next steps
'Rating' of quality of audits
Grading - same as CQC
Inad
RI
Good
Outs
Agreed number per month (initially and review)
Supervisor and supervisee
Team Managers to determine and delegate as required
Supervisor possibly should
be doing approx 1 audit per month?
SS to confirm numbers
Supervision Policy
Should we start on 1 per year as part of implementation?/
Then await feedback and change as required
Two per year per FTE
Definition of Case Audit
Remove from Supervision policy as more focused upon the journey
Sharon to liaise with Medway and Reading - what do they do with their audits (where do they get filed)?
Quality of service does have an impact upon the client, so SHOULD be on the record.
Touches on a number of teams and practitioners.
Auditing the client journey, not the practitioner.-
Quality of work practitioner is providing, NOT on client.
