ENGLISH FOR COMMERCIAL HOSPITALITY

HOSPITALITY

-refers to the relationship process between a guest and a host
- the reception and entertainment of guests, visitors, or strangers with liberality and goodwill

COMMERCIAL

- Make a profit so that they can survive
- Hotel, restaurant, pubs and etc

COMMERCIAL HOSPITALITY

- By professionals

- Conventional and unconventional behaviours and actions put into practice on a commercial basis by the professional service providers and realized through preparation to and process of guest service at the hotel or restaurant.

COMMERCIAL

1. ECONOMICS

2. STANDARDIZE

3. FOR-PROFIT

NON COMMERCIAL

1. CULTURE

2. NOT STANDARDIZE

3. NON-PROFIT

RECEPTIONIST

TELEPHONE OPERATOR

HOUSEKEEPING

- Hotels uniforms
- Professional business attire (suit and tie)

- Business casual (khakis and shirt)(with or without tie)

RECEPTION COUNTER

LOST AND FOUND