“Oh No, You Gave Me What I Asked For!”

The Time Trap

not enough time

clients not available

Stated Requirements Don't Meet Expectations

Ineffective Questioning

open- vs. closed-ended questions

solution presentation

feature fallacy

questioning style

Using the Wrong Techniques

Accepting Solutions Presented by the Business and Technical Experts

specifying product details without business reasons

imposing technical solutions

Asking the Right Questions

business context

problem(s) to be solved

SWOT

product description

project vision

strategic direction

organizational perception

project context

spending

priority

time constraints

risks

stakeholders

SMEs

triple-constraint tradeoff

high-level requirements

business process impact

end user knowledge needs

customer use

internal

external

the product

sales

maintenance

support

impact on other areas

stability of requirements

other products

features

best

worst

usability

easiest

hardest

Synthesizing Responses

active listening

clarifying questions

paraphrasing

critical thinking

processing large amoutns of information

organizing disparate information

distinguishing between important and unimportant information

Traceability and Creating Structure from Chaos

traceability matrix