How to Win Friends & Influence People ...- Mind Map

How to Win Friends & Influence People - by Dale Carnegie

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Treat others well

Greet with smile

Begn with friendly behaviour

Refrain from direct critisism, complaint

Avoid argument - no one wins

Be Honest

Praise & appreciate honestly

Praise on small improvements/achievements

Build a good reputation on other person

Admit own mistake honestly

Callout others mistake indirectly

Generic statement not pointing to one

Let other person save face

Make the mistake appears easy to correct

Have genuine interest on others

Sincerely make other person feel important

Know person by name

Listen others - encourage other person to open up

Understand other person's interest & align yourself

Respect others opinion - be empathetic

Influence to get job done

Express the noble motive behind the job

Motivate others by opening up challenges

Ask question to produce ideas - refrain from giving orders

Let the other person perceive/produce/extend the idea/thought to own the job

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