The Ritz Carlton
customer service
"Ladies and gentlemen serving ladies and gentlemen"

“We don’t hire for technical talent but for natural talent.” It’s easier to train technical talent, but natural talent makes the difference
Fuente:http://stephenblandino.com/2016/07/how-the-ritz-carlton-delivers-exceptional-customer-service.html

Ritz Carlton Service Values

1)I build strong relationships and create Ritz-Carlton guests for life.
2)I am always responsive to the expressed and unexpressed wishes and needs of our guests.
3)I am empowered to create unique, memorable and personal experiences for our guests.
4)I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
5)I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
6)I own and immediately resolve guest problems.
7)I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
8)I have the opportunity to continuously learn and grow.
9)I am involved in the planning of the work that affects me.
9)I am proud of my professional appearance, language and behavior.
10)I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
11)I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
fuente:http://www.ritzcarlton.com/en/about/gold-standards