El concepto de calidad en las organizaciones: una aproximación desde la complejidad

Honelako gehiago

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by Eliana Ruiz

DECRETO 1072 de 2015, Cap. 6: Sistema de Gestión de la Seguridad y Salud en el Trabajo

by luis alberto rodriguez solano

El concepto de calidad en las organizaciones: una aproximación desde la complejidad

Type in the name of the multiple-perspectives text.

Example: Bridge to Terabithia by Katherine Paterson

Se dividen

Identify an important issue from the text that is being presented from different angles. Type it in.

Example: Jesse's drawing talent.

III. COMPLEJIDAD Y GESTIÓN DE LA CALIDAD

Whose character does the third point of view belong to?

Type in his/her name.

Example: Mr. Aarons, Jesse's father.

What does the character think, say or do that suggests their perspective on the issue?

Type in a quote and try to maintain the citation format.

Example: 'He would like to show his drawings to his dad, but he didn't dare. (...) He'd thought his dad would be pleased. He wasn't. What are they teaching in that damn school? he had asked.' (Paterson, 2.8)

What kind of narration introduces the viewpoint?

Choose an answer:

II. LA CALIDAD EN LAS ORGANIZACIONES

Decide on the second point of view

Name the character (it can either be the main character or one of the supporting characters) whose point of view you are presenting.

Example: Miss Edmunds, Jesse's music teacher.

Modelos

Type in a quote that points out the character's position about the issue.

Try to follow a citation format: author's name, chapter, and page.

Example: 'She said he was unusually talented, and she hoped he wouldn't let anything discourage him.' (Paterson, 2. 8)

1. Modelo SERVQUAL

How is the viewpoint introduced in the story?

Choose an answer:

2. Modelo europeo de gestión de calidad

3. Modelo seis sigma

4. Modelo de calidad ISO 9000

5. Modelo Kaizen

I. LA COMPLEJIDAD COMO PARADIGMA PARA LA COMPRENSIÓN

Decide on the first point of view you are going to present.

Type in the name of the character (it can either be the main character or one of the supporting characters) whose point of view belongs to.

Example: Jesse Oliver Aarons, Jr., the main character of the novel, a fifth-grader living in a rural Southern area.

Principios

Hologramático

Recursividad organizacional

Dialógico

What type of narration introduces the viewpoint?

Choose an answer:

Características diferenciadoras entre el paradigma tradicional y el complejo

Type in a relevant quote that highlights the character's point of view towards
Se dividen.

Try following a citation format: author's name, chapter, and page.

Example: 'Jesse drew the way some people drank whiskey. (...) Lord, he loved to draw. (...) When he was in first grade, he told his father that he wanted to be an artist when he grew up.' (Paterson, 2. 7)

Paradigma de la complejidad

Paradigmas tradicionales

Propiedades