Categorías: Todo - comunicación - resistencia - consentimiento - confidencialidad

por Rosa Alarcön Chire hace 4 años

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FUNCIÓN DE DEVOLUCIÓN DE LA ENTREVISTA

En el ámbito de la entrevista, es crucial manejar la comunicación y la interacción con los clientes, especialmente cuando estos presentan problemas añadidos como enfermedades que afectan su comprensión y atención.

FUNCIÓN DE DEVOLUCIÓN
DE LA ENTREVISTA

FUNCIÓN DE DEVOLUCIÓN DE LA ENTREVISTA

The first division between continents was made by ancient Greek navigators, who named them 'landmass, terra firma'.

Generally classified by convention rather than any strict criteria, nowadays seven regions are regarded as continents from a geopolitical point of view.

1.Definición

North America has five time zones and it is the only continent with every type of climate.

North America was named after the explorer Amerigo Vespucci and is also known as the 'New World'.

The world's largest sugar exporter among the seven continents - Cuba - also called the 'sugar bowl of the world' is located here.

Realizar un resumen de los principales contenidos tratados para darlos al cliente

There are 23 countries that make up North America.

Name as many of you can! Don't forget about their capitals.

Country

2.Objetivos

El más indispensable: Negociar un plan de tratamiento
Enseñarle lo necesario sobre su problema, como manejarlo y afrontarlo
Proporcionar al cliente la visión del problema

4.Manejo de la comunicación y la interacción

Europe is separated from Asia by the Ural mountains and the Caspian Sea.

It is surrounded by water on three sides: Mediterranean Sea in the south, Atlantic Ocean in the west, and the Arctic Ocean in the north.

Three-fourth of the world's potatoes grow in Europe.

Encontrar personas con problemas añadidos

Europe has many exceptional animals, birds, and reptiles with unique methods of staying and hunting.

Name at least 4 of them.

Razones: Enfermedades médicas o de algún otro tipo que afectan el nivel de comprensión y atención
Estos clientes dificultan la interacción durante la entrevista
Se puede encontrar clientes menores

Europe is a large region, with several major rivers that connect its many countries. There are five primary rivers in Europe, and one of them flows through 10 countries, more than any other river in the world.

Name these rivers.

Facilitar la intervención activa
Usar un lenguaje adecuado y comprensible
Solicitar el consentimiento del cliente
Se mantiene confidencialidad
Podemos encontrar situaciones hostiles y estresantes con pacientes que se resisten.

The most beautiful cities in the world can be found in Europe. History, architecture, arts, and famous cuisine is representative almost to each country.

Out of 51 countries how many you can name?
And how many capitals?

El cliente se puede resistir porque fue obligado por terceros

3.Tareas y habilidades específicas

Antarctica is not only the coldest place on Earth but also the highest, driest, windiest and emptiest, completely covered with ice.

75% of the world's ice and 70% of the Earth's fresh water is located here.

Summer months of December to February give 24 hours of light, while the winter months of late March to late September are pitch dark the whole day.

There are no permanent inhabitants, except for scientists maintaining research stations in Antarctica.

Delimitar con precisión los problemas del cliente

There is plenty of animal life in Antarctica. It is a continent of extreme conditions but a range of well-adapted animals thrive here at various times of the year.

Name at least 5 of these animals.

Name

Organizar información en conjuntos coherentes

Antarctica sees half a year of light and half a year of complete darkness.
Write down which months give 24 hours of light, and which are the ones that give pitch darkness the whole day.

All day dark
All day light
Reformular un modo distinto a la narración que hace el cliente

The coldest natural temperature ever recorded on Earth was recorded here.

Write it down.

Answer
Proporcionar al paciente información adicional de su problema

Write down the temperatures of the Frozen Continent during the summer and the winter.

Winter
Summer