Saves

Mehr dazu

L'Oréal Industry 4.0 - The Supply Chain as a business driver

von Lucrezia d'Arche

Healthy Relationships

von Alexandra Savva

Transformational Leadership

von Justin Morris

MAMMA MIA!

von ana16 rodríguez Ávila

Saves

Red = Phone scripts/notes

Blue/Black = Supporter direction

Yellow = text/image layout

Green = processes

We need 4 scripts/call notes and an introduction script for our outbound call:

1. Script/Notes for those who leave because of economic insecruity
2. Script/Notes for those who want to support corona work
3. Script/Notes for those who just dont like us
4. Script/notes

Outgoing

Call

Uncontactable

Snailmail letter content 1

Email content

SMS & email content

SMS/bitly link content

Intro Script 1

No reply

Snailmail letter content 2 "default pause till over"

incoming

Other

Script four

B

Proper negative

Red = Phone scripts/notes

Blue/Black = Supporter direction

Yellow = text/image layout

Green = processes

We need four scripts/call notes plus an introduction script for our outbound call:

1. Introduction to an outbound call to discover the cancelation reason.
2. Script/Notes for those who leave because of economic insecruity
3. Script/Notes for those who want to support corona work
4. Script/Notes for those who just dont like us
5. Script/Notes generic issue

We need five pieces of text and image communication:

1. SMS with bitly link
2. Webpage the link goes to. Including form reply
3. Email with roughly the same content as webpage including form reply
4. Snailmail letter with reply device
5. Snailmail letter version 2 with reply device Similar to 4. without the presumtion of previous contact

We will need to invent 5 processes:

1. Get them back on the database as copy of the cancelled Autogiro using bank details from previous agreement
2. Get them back on the database with a reduced value Autogiro using bank details from previous agreement.
3. Mark pause until further date agreed
4. Mark pause until further notice.
5. Say "Thank you" properly.

Script three

Red = Phone scripts/notes

Blue/Black = Supporter direction

Yellow = text/image layout

Green = processes

We need four scripts/call notes plus an introduction script for our outbound call:

1. Introduction to an outbound call to discover the cancelation reason.
2. Script/Notes for those who leave because of economic insecruity
3. Script/Notes for those who want to support corona work
4. Script/Notes for those who just dont like us
5. Script/Notes generic issue

We need four pieces of text and image communication:

1. SMS with bitly link
2. Webpage the link goes to. Including form reply
3. Email with roughly the same content as webpage including form reply
4. Snailmail letter with

Want to support Corona

Script two

Can't afford

Script one

Maintain at the same levelor increase

Process 1 "maintain level"

Accept pause ("till crisis over")

Process 4 "pause till over"

Reduced gift

Process 2 "reduced gift"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reject all offers

Process 5 "lapsed"